FAQS

Customer orders placed on our website or before 14th November 2023

You may have seen that on November 14, 2023, we updated our website with a refreshing new look and feel. It also meant we took the decision to stop selling our products directly on our website as we have so many other wonderful retail partners that you can buy from, such as online at Amazon and in store at Boots, Superdrug, Tesco and Sainsbury’s. You can find all their links on the product pages.

If you have any questions about an order placed on or before November 14, 2023, please email: burtsbeeseurope@clorox.com. Our standard return policy still applies.

If you have any other questions about the website change and how it affects you, please do get in touch. We would be happy to hear from you.

For our full global T&C’s, please click HERE.